Principles of Total Quality Management (TQM)


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The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes.

Questions:

* How do you satisfy the customer?
* Why should you satisfy the supplier?
* What is continuous improvement?

This article provides an introduction about basic TQM principles.

Format: HTML | Size: 15 KB

Source: School for Champions

Principles of Total Quality Management (TQM)