Total Quality Management (TQM), TQM Diagnostic Model
Posted on Saturday, January 31, 2009
Category: Total Quality Management (TQM)
Successful Total Quality Management requires both behavioral and cultural change. A successful TQM System brings two other management systems together with a behavioral and cultural commitment to customer quality. Thus, TQM becomes a system within itself by default or by choice.
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Source: Larry Green
Total Quality Management (TQM), TQM Diagnostic Model