tqm

Total Quality Management is a term first coined by the U.S. Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. Since then TQM has taken on many meanings, but at its core it’s a management approach to long-term success through customer satisfaction. Format: HTML | Size: -- Source: ASQ...

Total Quality Management is an approach to the art of management that originated in Japanese industry in the 1950's and has become steadily more popular in the West since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that aims to provide, and ...