Overview: It is said that over two-thirds of the effectiveness
of negotiation is determined by non verbal communication. Body
language can therefore frequently provide valuable insight into
a person's feelings and attitudes. Gestures and facial expressions
can communicate diverse emotions and attitudes. They are, however,
often misleading due to the marked cultural differences in the
use and interpretation of nonverbal cues.
This article analyses the importance of understanding and recognising
differences in the use of non-verbal cues and body language of
customers, especially those from other cultural backgrounds, to
avoid costly misinterpretation during negotiation.
Tags: Negotiations, Cultural Boundaries
Format: HTML | Size: --
Author: Manie Spoelstra
Source: calumcoburn
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